
Need help?
FAQ
If you cannot find an answer to a question, please reach out to us via our Contact Page.
website
Click the "Sign Up" button on our homepage and follow the prompts to register.
Click "Forgot Password" on the login page and follow the instructions to reset it.
Fit & sizing
Each product page includes a detailed size guide. For additional assistance, feel free to contact our support team for recommendations tailored to your needs.
Yes, we offer fitting services at:
- Our flagship store: 13421 S Shore Blvd, Suite 103, Wellington, FL 33414
- Pop-up locations during major equestrian events
- Online, using our advanced augmented reality (AR) technology for virtual fittings.
orders
Orders can be modified or canceled if they have not yet been processed. Please contact customer service immediately for assistance.
Log in to your account and navigate to the "Orders" section for updates. Alternatively, contact our support team at info@equisboutique.com.
product and stock
Equis Boutique offers a wide range of luxury equestrian products, including clothing for men, women, and children, rider wear such as boots and helmets, horse care items, tack, and various horse accessories.
Product availability is indicated on the product page. If an item is out of stock, you can sign up to receive a notification when it becomes available.
Equis Boutique features luxury brands like RG, Harcour, Avila, Fabbri, Butet, True Ability and Vogel , Kask, Cavalleria Toscana, Flex-On, Kentucky Horsewear, and many more.
Yes, popular items are restocked regularly. Contact customer support to inquire about specific products.
Yes, Equis Boutique frequently offers sales and discounts on various products. Customers can check the "On Sale" section for current promotions.
personalized items
Yes, select items like riding boots and helmets can be personalized. Options vary by product and are detailed on the product pages.
Unfortunately, personalized or custom orders cannot be returned or exchanged.
returns & refunds
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Unused items in their original condition and packaging can be returned within 15 days of purchase. Personalized or custom items, as well as sale items, are non-refundable and cannot be exchanged.
locations
We have a permanent flagship store located at:
13421 S Shore Blvd, Suite 103, Wellington, FL 33414.
Additionally, we operate pop-up boutiques at major horse shows across North America.
At the moment, the flagship store is our primary physical location. For other opportunities to shop in person, visit our pop-ups at equestrian events. Check our website for the latest schedule.
delivery
We offer standard, expedited, and international shipping. Delivery times and costs are calculated at checkout.
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.
Payment options
We accept major credit cards (Visa, MasterCard, American Express), and Buy Now, Pay Later options like Klarna.